Order Inquiries

Learn how to order online, track your order, payments, and more. You also can get help by calling 1-800-321-4407 (7:00 a.m. to 4:30 p.m. PT).

• Request Tax Exemption Status
• Submit a Purchase Order (PO) when ordering from ETR
• How do I determine my shipping cost?
• If I'm outside the U.S. or Canada, how do I order?
• When can I expect my delivery? How do I track it?
• If I made an error on my order, can I make a change?
• What is your return policy?