General FAQ

If you have a general question about ETR and our products, go to the FAQ to find your answers.

• How do I place an order?
• What are your payment terms?
• What free materials can I get from TECC (Tobacco Education Clearinghouse of California)?
• What is your remittance address?
• Do you offer a wholesale discount?
• If know the title or title number of the product I want, how can I find it quickly?
• What if I can't find the subject I'm seeking?
• What if I want to see just pamphlets, or just posters, or just books?
• What if I've forgotten my login info?
• How do I request a catalog?
• Frequently asked questions about imprinting
• Is your website private and secure?
• My school district or organization is looking to adopt a curriculum.
• Frequently asked questions about videos and DVDs
• How can I update my account information?
• What language options do you offer?
• Can I get one of your products customized for my organization?
• Can I get a sole-source letter?
• Do you offer pricing discounts?
• Frequently asked questions about GSA pricing
• Can I get free samples before I purchase?
• What does ETR stand for?
• ETR is on Winter Break until January 6, 2025